Shipping policy
Last updated: 9 November 2026
Shipping costs
Standard shipping is free on most items, in Australia and to most countries overseas. A few items cost extra to ship, mostly large or heavy parts that go straight from the manufacturer. Where shipping costs extra, you will see the exact cost at checkout before you pay.
Express shipping is available on selected items in Australia for a flat fee shown at checkout.
When your order ships
- In-stock items: usually dispatched within 1 to 2 business days (not counting weekends and Queensland public holidays).
- Items shipped by our suppliers: some products ship directly from the brand's own warehouse. These can take a few extra days to dispatch.
- Pre-order and made-to-order items: the product page shows an estimated dispatch date before you buy. Pre-orders typically dispatch in 4 to 5 weeks.
During big sales such as Black Friday, dispatch can take a little longer. If your order has items from different warehouses, it may arrive in more than one parcel. You will get tracking for each one.
Delivery times
Once dispatched, most orders arrive within:
| Destination | Estimated delivery |
|---|---|
| Australia | 5 to 12 business days (Express is faster) |
| New Zealand, United States, United Kingdom, Japan, UAE, Saudi Arabia, South Africa | 5 to 12 business days |
| All other countries | 10 to 20 business days |
Remote and regional areas can take longer. These are estimates from our carriers, not guarantees.
Tracking your order
We will email your tracking number when your order ships. Tracking can take up to 48 hours to update. You can also check your order on our tracking page.
PO Boxes and parcel lockers
Large and heavy items cannot be delivered to PO Boxes or parcel lockers. If you enter one for an item that needs a street address, we will contact you to arrange a different delivery address before we ship.
International orders
- Import duties, taxes and customs fees charged by your country are not included in our prices unless they are shown at checkout. These are the buyer's responsibility.
- Some products cannot be shipped to some countries because of local rules. If that affects your order, we will contact you and offer a refund or an alternative.
- For international orders, some items may be dispatched from our manufacturing partners overseas rather than from Australia.
Late, missing or damaged parcels
- If your order has not arrived within the estimated time, contact us with your order number and we will chase it with the carrier.
- If tracking says delivered but you cannot find it, check with neighbours and around the property, then contact us within 7 days so we can lodge a carrier investigation.
- If a parcel arrives damaged, take photos of the packaging and the item and contact us. See our refund policy for how we fix it. Your rights under the Australian Consumer Law always apply.
Changing or cancelling an order
Need to change your address or an item? Contact us as soon as possible. We can usually make changes before the order is dispatched. Once it has shipped, our refund policy applies.
Pickup
We are an online store and do not offer pickup.
Contact us
Email hello@70seriesstore.com or call (07) 3132 3070. We aim to reply within 1 to 2 business days.